Policies & Procedures

Once you have placed an order to buy precious metals from Texas Precious Metals (“TPM”), you have entered into a binding agreement. When ordering online or over the phone, the price at which your order is placed is the locked-in price. Your invoice and invoice number will be sent to you via email. You must ensure that your payment is sent to "Texas Precious Metals" via appropriate payment method (as explained under "Payment Instructions") within 24 hours. TPM reserves the right to cancel orders that do not meet this requirement. TPM reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to TPM regardless of payment method and price confirmation.

Texas Precious Metals uses all of its commercially reasonable efforts to comply with applicable FinCEN anti-money laundering laws. Our full AML policy is available under the AML Program section.

“Good funds” refers to the moment we receive your payment. Additional delays may occur if your bank does not cooperate in assisting us with the information needed to verify your transaction.

Once we have issued a confirmation number, all prices are locked-in and the buyer has entered into a binding agreement. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 7:00 – 7:00 CST Monday – Friday. All cancellations are subject our market loss policy plus a $350.00 (USD) cancellation fee. Cancellations may only be approved over the telephone. At that time, if any market loss to TPM has occurred, it will be calculated and added to the $350.00 (USD) cancellation fee. Market losses and penalties must be remitted by bank wire unless other arrangements are agreed upon. No future orders may be permitted until any market loss is paid in full.

When purchasing from TPM, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current BUY price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $350.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of TPM.

TPM orders are shipped from its storage facilities via UPS (and under certain circumstances, via Federal Express and/or USPS). Each package ships fully insured, and requires a signature upon delivery. If your package is lost, stolen, or damaged while in transit to you it will be covered by these insurance policies. However, neither we, nor our suppliers and affiliates, will accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc. Insurance is VOIDED once the package has been signed for, whether by you or another representative at the address you have specified. If metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost, stolen, or damaged, TPM, or our suppliers and affiliates, will file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion. You hereby waive any right to file a claim or receive payment from the insurance company with respect to lost or damaged metals purchased by you and shall cooperate with TPM in filing and pursuing any claim. You hereby agree and acknowledge that your only right or remedy is to receive replacement metals or have your money refunded. From the date of shipment, you have 30 days to communicate that a package has gone missing, after which time we will no longer extend our insurance guarantee to the customer.

We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.

The purchase of coins or bullion items is highly speculative and involves substantial risk. As in other markets, coin or bullion prices can be extremely volatile and will rise and fall depending upon market conditions. Therefore, before purchasing coins or bullion, you should first have adequate cash reserves and other assets to absorb a potentially significant (and possibly total) loss. Historically, few coins or bullion items have appreciated dramatically in the short term. Therefore, purchasers should recognize that it might be necessary to hold coins for a 3 to 5 year period, or even a 5 to 10 year period, to have any chance of realizing a significant gain. You acknowledge and agree that you are entering into the transaction to purchase precious metals from TPM freely and voluntarily and not relying upon TPM for any representations or warranties. You represent and warrant that you have sufficient knowledge to enter into the transaction and assume the risks of such transaction.